Frequently Asked Questions
What Is Your Policy on Refunds, Exchanges and Returns?
We have a strict NO REFUND policy on all Apple BeneFIT products.
· No Refunds
· No Exchanges or Replacements
· No Returns
What Locations Do You Ship?
We ship only in the USA.
How Long Does It Take to Receive My Order?
All orders are processed Monday – Friday and take up to 48 - 72 business hours. All orders are shipped USPS Ground Advantage and will take 2-5 business days to be received once shipped. Please be aware that shipping delays can occur due to delays beyond our control, holidays, backorders, postal delays, natural disasters, weather due to snow/ice, unforeseen events and/or carrier shipping strike.
Will I Receive a Tracking Number for My Package?
Yes. Customers will receive a tracking number to the email registered in their Apple BeneFIT account. If you do not see the tracking number in your INBOX, please check your SPAM and JUNK folders.
My Tracking Number Says USPS Delivered My Package, But No Package. What Do I Do?
Once products are shipped to customers and a tracking number is provided to the customer, it is the responsibility of the customer to track their package and its whereabouts. If your local Post Office states they “Delivered” your package and you did not receive it, we ask that you contact your local post office. You can request GPS coordinate information to find out where it was delivered. If you still can't find your package and it has been over 24 hours since the 'Delivered' status, use your tracking number and submit a “Service Request” to your local Post Office. Please be advised that since Apple BeneFIT receives a notification of a “Delivered” status in our portal, wether the customer receives the shipped product or not, we will not replace the items that were shipped out. Again, we ask that you contact your local Post Office to find out where your package was delivered.
In our experience, it’s worth it to take the time to check some other not-so-obvious places. You’d be surprised how often people find “missing” or “delivered” packages when they do!
A few places you can look for your package(s) are:
- The front door or the back door
- Inside your mailbox or a cluster of collection boxes
- In your apartment building’s common area, package storage room or apartment management office
- A neighbor’s house
- Your pet or your neighbors pet, they love packages and they will have a feast with it. True Story: Our front neighbor had Amazon packages delivered only to find out her dogs were taking the packages and had a blast in the back yard.
- Check you surveillance cameras date and time to check if packages were delivered
- Local Post Office
Lost, Stolen, Delayed or Held Packages?
We are not responsible for any lost, stolen, delayed or held packages. If your package is being held at your local Post Office, please contact them directly.
· USPS Phone (800)-275-8777
· USPS Email: USPS Customer Service
What Happens If My Package is Returned to Apple Benefit?
If your package is returned to us by the Post Office for any of the following such as:
· “Return to Sender”
· Attempted – Not Known
· Unable to Forward
We will contact you via email to advise you that your package was returned to Apple Benefit. We will be more than happy to ship to you once you contact us via email. Please note: customer will be responsible for paying another shipping fee.
Can I Change My Shipping Address Once Its Shipped?
Customers are responsible for entering the correct shipping address! This includes the correct apartment number, building number, lot number, suite number, etc. Unfortunately, we can’t make any changes to your address. Once we ship to the shipping address you provide and provide you with a tracking number, it will be your responsibility to check with the USPS. Please do not send emails requesting that we make changes on your behalf to your shipping address as we are not able to.
Are You A Wholesale Distributor and Can You Sell to Me Wholesale?
We are not a Wholesale Distributor and we do not sell at wholesale prices to the public.
Can You Replace My Product?
My Product Arrived Defective or Damaged
We at Apple Benefit always check that the products that are being shipped to the customer are not damaged or that the seal is not broken prior to shipping. We take photographs of the product as proof that the product is undamaged prior to shipping to customers to avoid claims of a refund or replacement requests. If the product is a tablet and it arrives crushed or powdery to the customer, it can be any of the following:
(1) A defect from the USA, Colombia or Mexico manufacturers that distribute to us.
(2) Damage during shipping transitions from one location to another.
The only thing we can do in this case is offer a discount on your next order but unfortunately, we can’t give any refunds. As stated above, we have photograph proof that products leave in perfect condition to our customers. We have absolutely NO control of the contents inside the bottle and we can’t open a sealed bottle that the manufacturer shipped to us to inspect its contents. We are not responsible for inspecting the tablets or capsules. Plus, that is not our job as inspection of contents is the manufacturer’s responsibility.